How phone transcription and triage works in Flixer Pro
Stop missing requests: incoming calls are recorded, transcribed and linked to the right customer record. A call you miss is logged too.
Flixer Pro records incoming calls, transcribes them and places the request as a lead in your inbox, with the address and transcript attached. A missed call is logged with the caller, so you know who to call back. Available from €65 per month, with a 14-day free trial.
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Step by step
- 01
Connect your business number
In Flixer Pro, open Settings and go to Telephony. Connect the VoIP account of your business number and list the phones that should ring.
- 02
Let a call come in
Call yourself or wait for a customer. Answer as usual: the assistant records and transcribes the call. If nobody answers, the missed call is logged.
- 03
Open the conversations inbox
Go to the inbox. Each call appears as a card with the caller, a short summary and the full transcript.
- 04
Check customer and address
Confirm Flixer matched the right customer and address. Correct or complete the record if the caller is new.
- 05
Move the request to a lead or quote
Mark it for follow-up, turn it into a quote, or schedule a visit — everything stays on the same record.
Missed calls are missed revenue. Flixer Pro turns every incoming call into a structured request: recorded, transcribed and linked to the customer and address.
Triage stays the same at the office or on site: open the inbox, read the summary and move it to a quote or the schedule — without asking the customer to repeat the story.
Frequently asked questions
Are all calls recorded?
Incoming calls that go through the AI call assistant are recorded, transcribed and linked to the customer record. Inform callers according to your own GDPR practices.
Does the assistant answer the phone itself?
Not yet. You answer yourself and the assistant takes notes, so the request does not disappear into WhatsApp or a notebook. Having the assistant answer the calls you miss is on the roadmap.
Does this cover emergencies and quotes?
Yes. Emergency leaks, maintenance and quote requests land in the same inbox; you prioritise and send them on to planning or quoting.
Stop missing phone requests
Try Flixer Pro free for 14 days — no credit card, cancel monthly.
