How phone transcription and triage works in Flixer Pro
Stop missing requests: incoming calls are recorded, transcribed and linked to the right customer record — even when nobody can pick up.
Flixer Pro records incoming calls, transcribes them and places the request as a lead in your inbox, with the address and transcript attached. A missed call can still become a job you can quote. Available from €65 per month, with a 14-day free trial.
Video coming soon
Step by step
- 01
Enable the AI call assistant
In Flixer Pro, open the call-assistant settings and turn on recording and transcription for incoming calls on your business line or call forwarding.
- 02
Let a call come in
Call yourself or wait for a customer. The assistant answers or logs the call even when nobody on your team picks up.
- 03
Open the conversations inbox
Go to the inbox. Each call appears as a card with the caller, a short summary and the full transcript.
- 04
Check customer and address
Confirm Flixer matched the right customer and address. Correct or complete the record if the caller is new.
- 05
Move the request to a lead or quote
Mark it for follow-up, turn it into a quote, or schedule a visit — everything stays on the same record.
Missed calls are missed revenue. Flixer Pro turns every incoming call into a structured request: recorded, transcribed and linked to the customer and address.
Triage stays the same at the office or on site: open the inbox, read the summary and move it to a quote or the schedule — without asking the customer to repeat the story.
Frequently asked questions
Are all calls recorded?
Incoming calls that go through the AI call assistant are recorded, transcribed and linked to the customer record. Inform callers according to your own GDPR practices.
What if I answer the call myself?
The recording and transcript can still land in Flixer, so the request does not disappear into WhatsApp or a notebook. The inbox stays the single place to triage.
Does this cover emergencies and quotes?
Yes. Emergency leaks, maintenance and quote requests land in the same inbox; you prioritise and send them on to planning or quoting.
Stop missing phone requests
Try Flixer Pro free for 14 days — no credit card, cancel monthly.