Every customer request in one inbox
Phone, email and the form on your website all land in one list, with customer and address attached, so nothing sits somewhere waiting.
What is a requests inbox?
The Flixer Pro requests inbox brings incoming work from every channel into one list: phone, email and the website form. Calls are in it transcribed. Every request has a customer, an address and a status, so you can see what has not been answered. From there you schedule it or quote it. From 65 euro per month.
Every channel together
A fault comes in by phone, a quote request through the form on your site, a service question by email and a missed call from late in the evening. They sit in the same list. Nobody has to check three places.
A status per request
New, in progress, quoted, scheduled or declined. A request that still has no answer after two days stands out, instead of sinking down a mailbox.
Push it on without retyping
From the request you create a quote or drop it into the schedule. The description, the address and the customer details travel with it, all the way to the engineer's job sheet.
Common questions about the requests inbox
Can I keep using my existing email address?
Yes. You connect your business address, and incoming enquiries appear as requests in the inbox. You do not have to give customers a new address.
Do requests from my website land here too?
Yes, through the website widget. It asks the same questions you would ask on the phone, so what arrives is already complete enough to judge.
Do my colleagues see the same list?
Yes, the inbox is shared. That is the point: requests in personal mailboxes are exactly the ones that stall when someone is ill or away.
What happens to a request you turn down?
You mark it declined, with a reason. The customer stays in the system, so if they call back in six months you still know why you said no.
Bring your requests into one list
Start for free, or book a demo where we go through the channels you use today.
